Feel free to contact us if you do not find an answer to your question below.
Do I have to buy a LiveCycle Data Services license from Adobe to use RIATest?I get a "License not present. With trial version only limited replays are allowed" message.
Does the serial number expire? Do I need to renew at one point?
Once I purchase a license, do I get all the future updates or subsequent releases for free?
Can you please let us know the pricing and the licensing model for the tool?
What kind of support do you provide?
Do you have any provision for floating license?
If we buy RIATest licenses what technical support is included?
What is $99/hour support option?
Do I have to buy a LiveCycle Data Services license from Adobe to use RIATest?
No. Adobe Flex 3 Professional Edition includes automation libraries. No additional licenses are required.
I get a "License not present. With trial version only limited replays are allowed" message.
You get this message because you are using trial version of Flex. You will need a valid Flex Builder 3 Professional license. This is not our limitation, it comes from Adobe.
Does the serial number expire? Do I need to renew at one point?
Serial numbers will never expire.
Once I purchase a license, do I get all the future updates or subsequent releases for free?
Current upgrade policy is that minor version upgrades and hot fixes are free. For example if you buy version 1.5 then version 1.6 will be free however version 2.0 will not.
Can you please let us know the pricing and the licensing model for the tool?
RIATest 2.0 costs $499 per named user. Each license allows you to install RIATest on one computer only.
What kind of support do you provide?
Each purchase of RIATest 2.0 includes 3 months of support to the customer requests which are strictly related to RIATest. Support after 3 months initial period must be purchased separately. We also provide consultative support paid hourly for issues which require significant time investment such as helping in automation of custom components or reviewing test scripts and advising for changes, etc. See more details here.
Do you have any provision for floating license?
No, RIATest currently is licensed per user only. One license allows you to install RIATest on one computer and be used by one user.
If we buy RIATest licenses what technical support is included?
We provide technical support via email. This includes answers to bug postings, feature requests, suggesting workarounds to RIATest limitations, etc.
What is $99/hour support option?
Paid support gives access to our engineering resources, for example when you need help with automating a custom component, writing test scripts, etc.